Shipping and Processing
Depending on the item, products that we source here in the US takes around 7-10 days for shipping. For items that we source in other countries like China and Mexico shipping times could take around 14-20 days. (Shipping times for international orders may take longer, please expect 2-5 weeks). We ask that customers do not email/call asking for an update because all updates are viewable on our Track Order page. If the page has no updates then there are no updates available yet. This slows down our support greatly. If unfulfilled then please be patient as this means that we're more than likely awaiting on our supplier to ship out your order.
NOTE: We will not be responsible for customs fees for some internationally shipped products.
Our average processing time is around 3-5 days. Please check your email for the shipping information. Thank you.
Why does shipping take so long?
Part of how we're able to offer such amazing prices has to do with our unique shipping procedures, which is why they take a bit longer. To also minimize the amount of fraud we typically hold your payment and have our fraud prevention team evaluate if your order is legitimate or not.
We are not responsible for tracking customers orders after they are shipped. You can track your package via: https://www.streetweardepot.com/apps/tracktor/track If your package was shipped to the incorrect address or someone else signed for your package then you will need to file a claim with the USPS here: File A Claim. We will provide you the tracking information updates via email but it is your responsibility to track your package to ensure it is delivered to you. If you supplied the incorrect email address and didn't receive the updates it is not our fault. If we shipped it to the incorrect address that was provided to us by you we will not refund the order as it is not our fault for the mistake. We ship to the shipping address provided to us by you, the customer.
How Do I Change My Shipping Address?
Since orders are all processed and verified with your current shipping/billing address, if you need to change your shipping address after ordering you will be required to send in a supporting document to corroborate your new address. This is non-negotiable and your supporting document must state your name and new address on it. Documents such as ID’s, utility bills or other government documents are all examples of acceptable supporting documents. When requesting for an address change, we require that you contact us within 48hrs of your purchase. Any time after we cannot guarantee your request. As your order has been shipped.
What Happens When My Address Is Undeliverable?
When/if an order that is shipped comes back to us due to the address being undeliverable, then the customer must pay for the order to be shipped again. We ship to the address given to us and when that's incorrect it needs to be reshipped and paid for by the customer.
Where's My Tracking Number?
Since we ship our items within 14-20 days, you will not receive a tracking number until your order is actually on it's way out of our fulfillment center. So don't worry or panic if you have no tracking number. We're working diligently to complete your order and you'll be notified via email the second it's on it's way. You may always check for order updates using our Track Order page. You will also receive sms updates if you included your phone number.
I Received My Tracking Number But It's Not Updating?
This is just due to the USPS and their updated tracking system. Sometimes you may need to allow 48-72 hours for their system to update the order.
Who Pays For The Shipping On Returns?
Customers are responsible for return shipping costs. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If your order has shipped and you've paid any shipping fees, then any shipping fees paid at that point are non-refundable.
Exclusion: If the customer received the wrong size, we will gladly help them pay for the shipping for the exchange. We will pay the cost of $5.97 or the equal amount that the customer payed for the original shipping.
Is the packaging in Japanese, Chinese, or Spanish? Don't worry. In order to lower the prices of our products, we skip (direct from vendor shipping) and have the product shipped from their manufacturer directly to you.
WHERE IS THE REST OF MY ORDER?
Please keep in mind that we are a clothing distributor. We source different clothing from different companies. That is why some our products are package and sent out separately. If you have any questions about your order please shoot us a message on Facebook messenger or send us an email at Contact@streetweardepot.com.